Change is a constant in the automotive industry and 2025 looks no different. But as the Fix Network shows with the rise of specialised repairs and its recent move to be EV ready, it is a future worth tackling head on.
The rise of specialised repairs
The collision repair sector is ever evolving. While there are many trends we expect to see continue, such as increasing vehicle complexity, growth in the adoption of EV and high voltage vehicles, and a shift to more efficient and eco-friendly repair process, 2025 is certain to present some previously unanticipated challenges. The rising costs of parts, labour shortages, and supply chain disruptions will see the industry moving towards more robust resourcing strategies and turning its attention to recruiting and upskilling technicians to handle more advanced technology, more efficiently than ever before.
The team behind Fix Auto in Australia views these challenges as opportunities and have turned their focus towards testing new and innovative ways to stay competitive while offering customers the same best-in-class services and experience. As the automotive landscape continues to change, one thing remains the same – a committed to the growth and development of people will be the key to success in a rapidly changing industry.
Fix Auto recently announced its designation as an authorised repairer for EV/Hybrid vehicles. Just one example of how it has prioritised the development of a highly skilled workforce, equipping its team with specialised expertise in handling new technologies and repair techniques. Through ongoing training and investment in upskilling its already skilled team of technicians, it will continue deliver on the industry’s changing demands and exceed customer expectations.
Human capitol is the key to success
No business in the collision repair industry is immune to the impacts of the ongoing labour shortage. Like many businesses across the industry, Fix Auto has experienced the challenged that the increasing complexity of modern vehicles has had, requiring a highly specialised skillset. Paired with a legacy workforce that is preparing to retire, the industry is in the midst of a transition that has left it with fewer trained technicians available to manage the increasing volume of complex repairs.
To address this, Fix Auto has prioritized upskilling it’s shop teams while leveraging its global network of shops, training centres, and technicians to test and adopt new technologies and more efficient processes. Additionally, a continued focus on enhancing workplace culture supports in retaining team members but also ensures the company is prepared to face these industry shifts head on.
Embracing the lessons of complex automotive technology
Fix Auto’s parent company, Fix Network, has been monitoring and analysing the impact of increasing complexity of vehicle technology, in particular the rapid growth of more sophisticated Advanced Driver Assistance Systems (ADAS) and the adoption of hybrid and electric vehicles (EVs), and is actively preparing for the increasing demand for technology readiness, recognising its critical role in the future of collision repair. With ADAS becoming a standard feature in modern vehicles, Fix Network knows it’s approach to repair and calibration must evolve just as rapidly. To do that, it has focussed on fortifying its capabilities in-house to ensure its shops and technicians are equipped to perform ADAS calibrations accurately and efficiently. This is not just about meeting customer expectations—by offering in-house calibration services, Fix Auto is confident it will improve turnaround times, reduce costs, and enhance the overall quality of repairs.
As these systems become more complex, Fix Auto is dedicated to ensuring that its staff stays up to date with the latest technologies and best practices. The key to keeping up with the challenges ADAS calibration brings, is in viewing it not only as a service, but as a way to differentiate the company in the market. Ultimately, this is about future-proofing the business and industry, while ensuring it continues to provide safe, high-quality repairs for its customers as vehicle technology continues to advance.
The rise of hybrid and electrified vehicles
In the same vein, the rise of hybrid and electrified vehicles is poised to present a unique challenge because of their distinct mechanical and electrical systems, such as high-voltage batteries and lightweight materials like aluminium. To manage these repairs safely and efficiently, it is essential for collision repair businesses to invest in specialised training for technicians, seek out the right tools and equipment for shops, and prioritize ongoing education to test new and innovative repair techniques.
AI and automation will also play a crucial role in streamlining operating processes. AI is helping Fix Auto to assess damage, and process claims more efficiently and accurately, giving it the edge in turnaround times and overall service quality. On top of that, modern vehicles generate a lot of data through telematics systems. By leveraging this data, Fix Auto can diagnose issues more precisely, plan repairs more effectively, and ultimately deliver better results for its customers.
The shift toward advanced technologies is a challenge, but it’s also an exciting opportunity for the collision industry in Australia to evolve and lead the charge in the future of repair with more accuracy, safety, and efficiency.