Volvo Cars USA has announced that artificial intelligence (AI) vehicle inspection technology will now be used at US Volvo dealerships, saying the goal is to equip US retailers with Israel-based UVeye’s AI vehicle inspection systems “to improve customer satisfaction and business efficiencies.” The high-speed, camera-based systems use machine learning technologies along with AI to check tires, underbody components, and vehicle exteriors for defects, missing parts, and other safety-related issues in seconds.
UVeye CEO Amir Hever initially highlighted the AI inspector during the inaugural Society of Collision Repair Specialists IDEAS Collide forum in 2018, adding that the tech can be used to identify mechanical issues and can spot cracks, dents, and rust on the chassis. He said that Volvo doesn’t buy the hardware, but rather UVeye installs it at a particular site and charges the user per scan. The UVeye site also mentions a monthly subscription.
Volvo Car USA Sales Operations Vice President Rick Bryant said UVeye will help retailers appraise trade-ins quickly, and cost-effectively, as well as check the condition of customer cars coming in for service. Volvo also touts the systems as being able to create digital “vehicle health” reports with photos that can be shared with owners. “This is a homerun for Volvo Cars and our retailers,” said Bryant. “UVeye’s automated systems will add a new level of credibility to the inspection process for us, for our retailers and for our customers.”
UVeye and Volvo Cars have collaborated since 2019 when the automaker became a strategic investor in the company through the Volvo Cars Tech Fund. Since then, Volvo Cars also has installed UVeye body-inspection scanners on its assembly lines for quality assurance.
Volvo retailers can install three basic UVeye inspection systems:
- Helios: An underbody scanner that detects a wide range of problems from frame damage to oil leakage and corrosion;
- Artemis: A tyre system that identifies tyre brand, basic specifications, air pressure, tread depth, sidewall damage, and if a vehicle’s tyres are mismatched;
- Atlas: A system that provides 360-degree exterior scans and detects damage such as dents, scratches, and rust on critical components including bumpers, mirrors, door locks, grilles, and windows.
“An automated system can help resolve problems,” added Bryant. “It shows the vehicle’s actual condition. The result is that customers will be able to see flaws such as a rusty exhaust pipe that they didn’t know about – and they’ll also know the retailer is being upfront with them.”
The technology could foreseeably aid other businesses, such as collision repair centres, to expedite and document the check-in process. The company’s website states the “touchless and efficient design” speeds up the intake process at shops that offer tire alignments because of “faster scans with no labour.”
This article courtesy of John Huetter of Repairer Driven Education. Check out the website at: http://www.repairerdrivennews.com/.