“As a preferred partner, Volkswagen invited PPG along to talk to the staff who were attending the conference. In particular, we had a lot of interest from the large number of dealership service managers and parts managers who were there. They kept us busy dropping by our stand to chat about all the things PPG can do to support their service department people. For example, there are a variety of PPG training programs in place for Volkswagen, such as specific training for pre-delivery inspection staff.
“With the help of a special video presentation on a large screen TV, we explained the OEM paint process [PPG is a major supplier to Volkswagen production facilities across the globe] and how PPG can help their staff to identify paint-related issues early. We were also able to show them products and processes they can use in their own pre-delivery department to treat those issues to minimise the need for refinishing. It was a rewarding couple of days that helped to further strengthen the links between the two companies. At the end of the day, PPG’s aim is to help Volkswagen and its dealer network further improve the experience for their customers!”