Suncorp has launched a new online portal to make it simpler for non-recommended repairers (NRR) to quote on work.
Brett Wallace, Executive Manager, Assessing and Repair at Suncorp said the new AudaBridge portal would provide opportunities for a more robust and consistent approach to NRR assessments. “We currently receive quotes through various channels and formats, some of which require us to manually input the information into our system. This is time consuming and often means our assessors don’t have all the details needed to properly compare repair method, quality and costs,” said Wallace.
“The new web-based platform will give repairers access to relevant claim information, enable them to upload or input quotes, view real-time assessment information and submit invoices. These enhancements will help our team deliver a better customer experience, and ultimately provide the best repair solution for each vehicle.”
“The method repairers currently use to construct quotes won’t change and Suncorp will continue to accept all estimate formats,” he added. “We remain committed to working closely with NRRs to create a seamless process focused on delivering the highest quality repairs, best service and the greatest value for our customers.”
Repairers can register to use the AudaBridge portal by emailing SuncorpMotorRepair@suncorp.com.au.