Suncorp has designated a major online auction house as its new partner, aimed at adding to the efficiency, speed and scale of the sale of total-loss vehicles.
Suncorp this week appointed IAA, a leading global digital marketplace, as its new motor vehicle salvage provider.
IAA, a RB Global company, will manage the storage, auction and disposal of vehicles on behalf of all Suncorp brands, including AAMI, GIO, Suncorp Insurance, Apia, Shannons and Bingle, across key metropolitan and regional locations.
The new arrangement enhances capacity, technology integration and salvage processing times, while providing a consistent and scalable service to meet Suncorp’s future growth, Suncorp said in a statement.
“This strategic shift marks a significant milestone in Suncorp’s ongoing focus on customer service, operational efficiency and supplier alignment across our motor claims network, Suncorp’s Executive General Manager of Motor Claims Customers Tim Buckett says.
“Partnering with IAA as it expands its offering in Australia is a unique opportunity to leverage industry-leading technology to deliver the best experience for our customers, vehicle buyers and Suncorp.”
IAA has a global buyer base and reach through 170 countries with its range of sellers including insurers, dealerships, fleet lease and rental car companies, and charitable organisations.
Suncorp says IAA brings extensive salvage experience, with modern auction and disposal systems for total write-off, damaged and low value vehicles that align with Suncorp’s commitment to continuous improvement and digital enablement.
The transition is being supported by detailed onboarding and communication with towing operators, repairers, assessors and other key suppliers to ensure a seamless changeover and minimal impact to operations, it said.
For more information visit IAA in Australia