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Published on September 21st 2020 in

Servicing win for industry

Previously under Stage 4 conditions, motorists living in the metro Melbourne area were not permitted to book routine servicing (logbook or scheduled maintenance) for their vehicle(s) as a standalone service. Additional service work to a vehicle was only lawful when urgent vehicle repairs were being undertaken – in those cases, maintenance and servicing could then be completed at the same time, to keep the vehicle roadworthy. As a result, many metro Melbourne motorists were left vulnerable.

“VACC research indicates that Victorian new car dealers saw an 81% drop in vehicles presented for service between June and August. This, when factoring in motorcycles and trucks, could have led to half a million vehicles missing their regular service ‘window’ by December – if the government had not listened to industry feedback and insight. Critical repairs may have been missed. This is not only dangerous but would have produced a backlog that was unlikely to be cleared in time for the end-of-year holiday period,” said Gwilym.

The automotive industry is ready to safely provide their services to metro Melbourne motorists once again. Business owners have adapted quickly in order to adhere to government COVID-19 safety advice, with many businesses adopting a contactless service model and implementing options such as key drop-off box facilities, contactless payment (‘tap and go’, online banking or over the phone payments), emailing of invoices and work authorisation via SMS or email.

VACC applauds the government’s move to review the servicing restriction placed on motorists and the automotive industry and continues to support decisions made to protect the safety of all Victorians. The servicing announcement reflects the government’s commitment to maintaining motorist safety and recognises the essential role that the automotive industry plays in the community and the economy.

Industry Partners