Published on March 11th 2022 in

IAG provides claims update following east coast low storms

IAG remains focussed on supporting the large number of customers affected by the recent severe storms and widespread flooding in south-east Queensland and New South Wales in late February and early March 2022.

As of 6am Wednesday 9 March, IAG had received approximately 24,000 claims across its brands for the floods and storms. This includes approximately 3,500 claims from the widespread flooding which has occurred across Sydney over the last three days. As weather is still affecting the eastern seaboard and given limited access to impacted areas, it is too early to determine the number and nature of claims, which are expected to rise further over the coming days.

IAG Managing Director and CEO Nick Hawkins said: “Our communities continue to battle through this extraordinary sequence of weather events and it is distressing to see people suffer through multiple storms and floods up and down the east coast. And there is no doubt this disaster would have been even more tragic without the unwavering dedication of our emergency personnel and of residents looking out for one another.”

The NRMA Insurance helicopter has been in the air supporting the flood response, transporting NSW SES volunteer rescue teams and essential supplies to isolated communities, and providing critical flood intelligence across affected areas.

“We have all hands on deck for our NRMA Insurance, CGU and WFI customers with extra people on the phones and on the ground in devastated areas. Our assessors and repairers have started assessments and emergency make safe repairs in impacted areas and we are securing temporary accommodation for customers who can’t return to their homes,” added Hawkins.

IAG has extensive reinsurance protection in place and as a consequence estimates it will incur a net claims cost of approximately $74 million from the storm and flooding event that commenced in February 2022. This is lower than the $95 million estimate disclosed on 1 March 2022 due to development on previous claims which further eroded the FY22 aggregate deductible and reduced the net claims cost.

IAG has utilised approximately $95 million of the $236 million of aggregate cover following this event (post-quota share).

IAG reaffirms the FY22 reported margin guidance range of 10%-12%. Following the increase in estimated net natural perils claims costs, a result in the lower half of the guidance range is now more likely. After allowing for quota share arrangements, the combination of all catastrophe covers results in IAG having a maximum event retention of $34 million.

IAG also acknowledges there are a range of factors impacting the external environment at this time including equity market volatility in recent months.

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