IAG has acknowledged that the Australian Securities and Investments Commission (ASIC) has commenced civil penalty proceedings in the Federal Court of Australia alleging contraventions of the ASIC Act and the Corporations Act by IAG’s wholly owned subsidiary Insurance Australia Limited (IAL).
The proceedings relate to IAL’s failure to pass on the full amount of discounts to a significant number of NRMA Home, Motor, Caravan and Boat Insurance customers between March 2014 and September 2019.
When IAG identified this issue as part of a proactive review in 2019, the company self-reported to ASIC. IAG reviewed its pricing commitments and promises across its products and identified impacted customers to provide refunds. IAG is working closely with ASIC through the remediation program.
The customer refunds associated with these proceedings are covered by the customer refund provision that was established in FY20 and FY21, which also covers other products and pricing-related matters, but does not include any potential civil penalty outcome.
Considerable progress has been made on the remediation program, with more than 80% of affected NRMA Insurance customers having now been compensated in relation to this issue.