Individual training as a route to business prosperity is what one Melbourne repair business has demonstrated and reaped the added bonus of creating a happy workshop.
Northern General Bodyworks, based in Bundoora, Melbourne and part of the Western General Bodyworks Group, is the latest repair workshop to achieve the prestigious I-CAR Gold Class Collision status through training.
Director of Northern General Bodyworks Danny Buzadzic, says the personal development of his team has been reflected in the quality of their work and their job satisfaction.
“Achieving Gold Class Accreditation isn’t just a badge it’s a paradigm shift in the Business,” Buzadic says.
“Our Business has experienced a significant improvement since participating in the Road to Gold training. Far from just scratching the surface of technical information, it provides detailed in-depth content of a constantly evolving industry.
Flexible learning
“The practical content can be applied immediately, whether it’s understanding advanced repair technologies or why modern materials are being used, the training is there for you. It boosted the team morale and our skills improved significantly, ensuring our repairs met OEM standards at the highest level. recommended
“The team’s feedback on training has been awesome. The self-paced Online Courses offered flexible learning for the team to complete at their convenience. In addition, the after-hour afternoon Virtual Classroom sessions allowed our team members to tackle learning while still ensuring their day-to-day work was completed. The Hands-On Certification was a real bonus in revealing the team’s dedication and skills.
Personal development
“They’re loving the continuous learning and personal development, and it’s showing in their work. Job satisfaction is through the roof. So, in a nutshell, the Gold Class is a win-win. Happy team, happy shop!” Budazic says.
“The organisation of training was a bit like a puzzle – fun but tricky. The Online Courses were a smooth ride, but Virtual Classrooms and Hands-On Certification require some dedicated scheduling. We managed to keep the team motivated in training and with empowering and supportive teamwork, here we are in reaching Gold Class.”
I-CAR, founded in 1979, is an international, not-for-profit, training organization dedicated to improving the quality, safety and efficiency of auto collision repair for the ultimate benefit of the consumer.
For further information, contact I-CAR Australia at goldclass@i-car.com.au