Published on July 31st 2017 in

GM offers idea of what it might do with telematics, collision repair

Though the company checked him from revealing too much, a General Motors staffer at the recent NACE MSO Symposium in Chicago suggested how the company was considering using OnStar and telematics to streamline the collision repair process and influence customers’ choice of shop.

During the recent NACE MSO Symposium, Justin Klug of GM’s emerging business group and OnStar said that he was trying to give a sense of the OEM’s thinking — but not confirming anything. He said he had more slides, but GM got nervous about revealing too much.

Still, his presentation seemed to suggest that GM would recommend through OnStar that its customers frequent certified shops, as it already does with the mixed-materials Cadillac CT6 and hinted that it would do with its mass-market certified network. The presentation also teased the tantalizing possibility of OnStar scanning the car — something that collision repairers might be dropping the ball on today.

“A very, very, very small percentage” of General Motors vehicles received pre- and post-repair scans in 2016, according to Klug, despite a GM position statement released in October last year demanding both for all vehicles and a GM collision representative saying in August 2016 that scanning needed to be done by auto body shops — just as mechanics already had been for years.

“It’s part of the repair process,” GM wholesaler dealer channel manager John Eck said in an earlier panel at the Symposium, referencing the OEM’s scanning statement. “It has to be done.”

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This article is courtesy of John Huetter and Repairer Driven News . Check out their website at where you will find so much more information.


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