NCR Artificial Intelligence
Published on September 12th 2018 in

Crawford & Company launching artificial intelligence solution

Crawford & Company and ClaimGenius, an artificial intelligence (AI) and image analytics company, are collaborating on AI solutions that the two companies say will improve the processing speed and accuracy of automobile insurance claims.

The solution will integrate Crawford’s WeGoLook and ClaimGenius’ AI predictive image analytics product to provide virtually instant damage analysis and claim estimates, streamlining claim workflows, improving cycle time, reducing associated processing costs and resulting in higher customer satisfaction.

The integrated workflow solution launched in August for Crawford’s global clients in North American countries and will drive efficiencies, speed, and accuracy and productivity improvements for the automobile insurance services sector. Once the service is implemented, clients will be able to get an instant estimate for repair of the damaged vehicle by utilizing the initial photographs of the accident vehicles. This claim information can immediately be incorporated into the insurer’s claim management platform utilising Crawford’s core claim management products.

“Our partnership with ClaimGenius is another example of Crawford bringing innovative and creative solutions that improve the responsiveness, accuracy and efficiency of the claims management process,” said Harsha V. Agadi, Crawford’s President and CEO. “This solution, which combines the unique insights and talents of both companies, is based on a cloud-based AI Image analytics mobile platform. Our goal is to simplify and automate claims management workflows, which will reduce insurer claims costs by up to 60 percent.”

“We are extremely excited about this opportunity to collaborate with Crawford in this endeavour. This opens up a global market opportunity for us. Crawford and ClaimGenius share a vision and passion for bringing innovation and improvement to the claim management arena,” said Raj Pofale, founder and CEO at ClaimGenius.NCR Crawford logo

 This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out their website at:

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