Independent shops can be sponsored by a dealership to receive the same free training as the certified shops, however, BMW doesn’t check up on their quality and equipment the way it does with its formal network. “At this point, no,” BMW insurance manager Joshua Fahlbush said when asked if the OEM audits independents, and Ehmann said the company lacks enforcement ability against them. It won’t give them the plaque or financial support available to the formal network either, Ehmann said.
“There is a difference right now,” he said, though he called independents sponsored by dealers a customer’s best bet after the formal BMW network. (However, BMW doesn’t refer customers to those shops, though an individual BMW dealer could.)
The company has considered extending full-fledged membership to independents, as “we are now at 200 shops” but need 300-400 collision repairers to provide the level of service BMW wants nationwide, according to Ehmann. “This is something we still have to get approved,” he added. He noted that some of BMW’s OEM competitors have networks made up of both types of facilities, and Fahlbush said he sees “growth” when asked about the future of the network.
However, Ehmann stressed the company’s commitment to its dealerships. “We will never work around the dealer network here,” he said. The company’s network might see another shakeup in the future. Ehmann said BMW would like to implement its highest level of certification, its “Insurance Partnership Program,” across the entire network, and Falhbush said BMW wants to double the number of shops with IPP credentials. The IPP system seeks to pare down cycle time and increase customer satisfaction with requirements on cleanliness, tools, equipment and six-sigma lean practices. “We want to fine-tune the repair process,” Fahlbush said.
Ehmann said the company also would like to see better standardization in how shops network wide follow repair procedures. “We want to see more effectiveness,” he said. He likened it to how coffee at Starbucks comes out the same across the chain — a repair completed in one shop with OEM procedures should match that completed by another shop. “Not some do it this way and the other do it that way,” he said.
This article courtesy of John Huetter of Repairer Driven Education (RDE). Check out their website at; http://www.repairerdrivennews.com/ for this and many other informative and educational article on the collision repair industry.